Refund policy

Last Update 1-27-2026

 

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on teas or consumable items for health and safety reasons.

Damages and issues

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at jameelagracetea@gmail.com with your order number and photo of the items  

Approved issues will be resolved with a replacement or store credit  

Refund Processing

If a refund is approved, it will be issued to the original payment method within 5-10 business days.